Robinson Custom Services (RCS) Refund Policy

At Robinson Custom Services LLC (RCS), we are committed to providing high-quality product and services to our clients. Your satisfaction is our priority. If you are not entirely satisfied with our services, we’re here to help.

1. Eligibility for Refunds

Refund requests may be eligible under the following conditions:

  • Services provided do not meet the agreed-upon scope of work.
  • Delivery timelines are missed due to errors or negligence on our part (excluding force majeure).
  • Significant technical issues or errors that impact the overall performance or completion of services.
  • Prodicts provided that are non-functional or damanged.

Refunds are not applicable under the following circumstances:

  • Client changes the scope of work during the project.
  • Project delays caused by a lack of client response, approvals, or materials.
  • Issues outside of RCS’s control, including third-party software or system dependencies.

2. Refund Request Process

To request a refund, please contact us within 30 days of service completion or product delivery. Your request should include:

  • A detailed explanation of the issue(s) encountered.
  • Supporting documentation or evidence demonstrating that the delivered service does not meet the agreed-upon specifications or quality standards.

Please submit your refund request by:

Our team will review the request and respond within 7 business days.

3. Refund Approval and Issuance

Upon reviewing your refund request, if we determine that it meets the eligibility criteria, we will proceed with one of the following options:

  • Correcting or rectifying the issue to meet the expected outcome.
  • Issuing a partial or full refund, depending on the nature of the issue.

Refunds, when approved, will be processed back to the original payment method within 14 business days of approval.

4. Non-Refundable Services

The following services are not eligible for refunds:

  • Initial consultation fees.
  • Custom software development projects after client approval of project completion.
  • Ongoing support or maintenance services that have already been rendered.
  • Products displaying evidence of usage.

5. Modifications to the Policy

Robinson Custom Services LLC reserves the right to update or modify this refund policy at any time. Any changes will be posted on this page, and it is the client’s responsibility to review the refund policy periodically.

For any questions or concerns regarding this policy, please reach out to our customer service team.

Robinson Custom Services, LLC
Email: info@robinsoncs.com
Address: 470 James St. Ste 007, New Haven, CT 06513

470 James St. Ste 007 New Haven, CT 06513