--- title: "About RCS: Minority-Owned Consulting Firm in New Haven, CT" description: Robinson Custom Services is a minority-owned professional services firm in New Haven, Connecticut, advising on strategy, operations, and technical systems. image: https://robinsoncs.com/hubfs/RCSLightLogoSquare%20501x501.jpg --- [Skip to content](https://robinsoncs.com/the-firm#main) [![](https://robinsoncs.com/hs-fs/hubfs/RCSLightLogoSquare%20501x501.jpg?width=38&height=38&name=RCSLightLogoSquare%20501x501.jpg) Robinson Custom Services Est. 2018](https://robinsoncs.com/?hsLang=en) [Government](https://robinsoncs.com/government?hsLang=en) [Commercial](https://robinsoncs.com/commercial?hsLang=en) [The Firm](https://robinsoncs.com/the-firm) [On Margin](https://robinsoncs.com/on-margin?hsLang=en) [Start a conversation](mailto:info@robinsoncs.com) The firm # Long horizons, plainly stated. Robinson Custom Services is a minority-owned professional services firm in New Haven, Connecticut. We advise on strategy and operations, and we build the technical systems that plans depend on. Our clients tend to stay, which is the only performance measure we find persuasive. ![Portrait of Leonard Robinson, founder and principal consultant of Robinson Custom Services](https://robinsoncs.com/hs-fs/hubfs/Robinson_Leonard_304-1639.jpg?width=2048&height=1365&name=Robinson_Leonard_304-1639.jpg) ## Principal Leonard Robinson Founder & Principal Consultant Leonard Robinson founded Robinson Custom Services in 2018 after a decade in engineering and operations leadership at a Fortune 500 life sciences manufacturer. There he led the launch of a manufacturing execution system on a $300M production line, and Forbes named him to its 30 Under 30 list in Manufacturing. He holds an MBA from the Yale School of Management, an MS in Electrical and Computer Engineering from Georgia Tech, and a BS in Electrical Engineering from Columbia University. Clients can expect dedicated, bespoke service. The person who scopes the engagement is the person who does the work. > The promise of American Opportunity belongs to everyone willing to take on the risks and burdens of leadership. ## Education Business administration was once a discipline of people and paper. It is now a discipline of systems: computing power that used to require a data center sits on every desk, software handles the scheduling, pricing, forecasting, and reporting that administration once meant, and machine learning is beginning to inform decisions that belonged to managers. Technology is no longer a department beneath management; it is how management works. That is why this firm is grounded in both engineering and management. Secondary ### Cranbrook Kingswood Bloomfield Hills, Michigan University ### Columbia University in the City of New York New York, New York Bachelor of Science Electrical Engineering University ### Georgia Institute of Technology Atlanta, Georgia Master of Science Electrical and Computer Engineering Graduate ### Yale School of Management New Haven, Connecticut Master of Business Administration (MBA) ## Accolades 2021 ### Forbes 30 Under 30, Manufacturing Forbes. Recognized for strategy and productivity leadership in manufacturing. 2025 ### Le Marteleur Award Columbia University. Recognized for service to young alumni of Columbia Engineering. 2023 ### Rice Cleantech Competition Rice Cleantech and Innovation Competition. Bronze medal for a clean technology venture. ## How we operate ### A living wage, stated publicly We pay to the MIT Living Wage standard for our county. A firm that advises on operations should be able to show its own. ### Access without gatekeeping Rigorous advisory work is usually priced out of reach for the businesses that need it most. We structure engagements so it isn't. ### Written down Recommendations, assumptions, and reasoning go in writing, so the decision survives the person who made it. ## In Practice Our methods come from regulated manufacturing, where an undocumented change fails an audit and a missed step costs a batch. At a Fortune 500 biotech manufacturer, our principal led the deployment of a 21 CFR Part 11 compliant manufacturing execution system on a $300M production line, cutting lead time by 80% and data entry by 90%. In bottleneck operations, Industry 4.0 automation and workflow redesign recovered a $35M backlog. We bring the same discipline to growing companies and public agencies: find the real constraint, put the decision in writing, and stay through implementation. Our heritage ## Rooted in family. Guided by inquiry. Committed to service. Our firm brings a tradition of innovation, a habit of careful inquiry, and a personal commitment to the people we serve. These values connect our family roots to the way we work today. ### A tradition of innovation We carry tradition forward by asking what can work better. New ideas earn their place when they solve a real problem and improve the work. ### A heritage of rigorous inquiry Observe closely. Ask precise questions. Test assumptions against evidence. We bring this discipline to understanding an organization before recommending change. ### Quality, hospitality, and discretion Care belongs in both the work and the relationship. We attend to the details, make people feel welcome, and treat what clients entrust to us with discretion. ### Founded in family and commitment Family is part of our foundation; commitment is how we carry it forward. We value continuity, take our responsibilities personally, and work to earn trust over time. Robinson Custom Services 470 James Street New Haven, CT 06513 [248.971.0535](tel:+12489710535) Practice [Government](https://robinsoncs.com/government?hsLang=en) [Commercial](https://robinsoncs.com/commercial?hsLang=en) [The Firm](https://robinsoncs.com/the-firm) [On Margin](https://robinsoncs.com/on-margin?hsLang=en) Also from RCS [Networking & hardware shop](https://shop.robinsoncs.com) UniFi · APC · refurbished inventory Standing Minority-owned small business Living-wage employer Connecticut LLC © 2026 Robinson Custom Services LLC [Policies](https://robinsoncs.com/privacy-policy?hsLang=en) · [Partners](https://robinsoncs.com/partners?hsLang=en) · [Terms of use](https://robinsoncs.com/terms-of-service?hsLang=en) ```json { "@context" : "https://schema.org", "@id" : "https://robinsoncs.com/#organization", "@type" : "ProfessionalService", "address" : { "@type" : "PostalAddress", "addressCountry" : "US", "addressLocality" : "New Haven", "addressRegion" : "CT", "postalCode" : "06513", "streetAddress" : "470 James Street" }, "alternateName" : "RCS", "areaServed" : [ "Connecticut", "Northeastern United States", "Midwestern United States" ], "description" : "Minority-owned professional services firm in New Haven, Connecticut, advising public agencies, growing companies, and mission institutions on strategy, operations, logistics, and technology.", "email" : "info@robinsoncs.com", "founder" : { "@id" : "https://robinsoncs.com/the-firm#principal", "@type" : "Person", "name" : "Leonard Robinson" }, "foundingDate" : "2018", "identifier" : [ { "@type" : "PropertyValue", "propertyID" : "UEI", "value" : "EKBGT61NFJA7" }, { "@type" : "PropertyValue", "propertyID" : "CAGE", "value" : "9MK20" } ], "image" : "https://robinsoncs.com/hubfs/RCSLightLogoSquare%20501x501.jpg", "knowsAbout" : [ "Management consulting", "Logistics and operations", "Technology and networking", "Government contracting" ], "legalName" : "Robinson Custom Services LLC", "logo" : { "@type" : "ImageObject", "height" : 501, "url" : "https://robinsoncs.com/hubfs/RCSLightLogoSquare%20501x501.jpg", "width" : 501 }, "naics" : [ "541611", "513210", "541330", "541511", "541614", "611420" ], "name" : "Robinson Custom Services", "sameAs" : [ "https://www.linkedin.com/company/robinson-custom-services", "https://x.com/RobinsonCustomS" ], "telephone" : "+1-248-971-0535", "url" : "https://robinsoncs.com/" } ``` ```json { "@context" : "https://schema.org", "@id" : "https://robinsoncs.com/#website", "@type" : "WebSite", "name" : "Robinson Custom Services", "publisher" : { "@id" : "https://robinsoncs.com/#organization" }, "url" : "https://robinsoncs.com/" } ``` ```json { "@context" : "https://schema.org", "@id" : "https://robinsoncs.com/the-firm#principal", "@type" : "Person", "image" : "https://243370196.fs1.hubspotusercontent-na2.net/hubfs/243370196/Robinson_Leonard_304-1639.jpg", "jobTitle" : "Founder & Principal Consultant", "name" : "Leonard Robinson", "worksFor" : { "@id" : "https://robinsoncs.com/#organization" } } ```